FAQs

You already have one. We set up your account as soon as you place an order with us.

To log in, head to our Login page & enter the email address you used at checkout. We'll email you a one-time code. Enter it & you're in, with no password to remember. From there you can view your order history & manage your subscription.

No, you just check out with your email address. We set up your account from that email automatically, so you can log in later with a one-time code to view your order history & manage your subscription.

You are automatically sent a VAT invoice when you place your order, this is your confirmation email. Coffee is VAT exempt, but you can find a tax figure in your order summary & our VAT number at the bottom of the email.

If you can't find or have deleted your confirmation email, please Contact Us & we'll be happy to send you another one.

Unfortunately, you cannot use more than one discount code on an individual order. Some discount codes have an expiry date and/or are only eligible for certain customers. We recommend that you read the terms & conditions before you attempt to add it to your order to avoid disappointment.

Yes, all orders are dispatched using a fully tracked service. You can find your tracking number in your shipping confirmation email, which we send when your order leaves us.

Delivery times vary depending on the service used. If your order hasn't arrived within the suggested timeframe, please Contact Us & we'll investigate with the carrier.

Yes, just let us know as soon as you can & we'll sort it for you.

For one-time orders, email hello@cafepod.com. For subscriptions, email subscriptions@cafepod.com.

It describes roast depth and body, not caffeine. Our pods run from 8 to 12, and beans and ground coffee from 3 to 12. Everything up to 9 is all Arabica. From 10 upwards we add Robusta on purpose, for punch. A 12 is the darkest we make.

On average, the caffeine for our blends varies between approximately 39mg - 62mg of caffeine when poured as an espresso & 160mg - 195mg when poured as a lungo.

The longer pour pulls more out of the same coffee, which is why the two numbers are so different. Our decafs are CO2 decaffeinated with no solvents and carry no more than 4mg a pod.

All of our ground coffee is produced to an omni-grind, well-suited to filters and cafetières. If you have a grinder then our recommendation is that you choose our whole bean coffee and grind it to your preferred grind.

We use the CO2 decaffeination process which is completely natural so there's no solvents or chemicals. This process keeps the flavour of the bean as no fats or proteins are removed. It’s so effective that you’ll only find the slightest trace of caffeine in our decaf.

The coffee in our Nespresso® compatible pods is Rainforest Alliance Certified. The Rainforest Alliance stands for coffee farming with respect for both people & nature. You can find out more at www.rainforest-alliance.org.

No. All that you’ll find in our products is coffee. We describe some tasting notes of certain blends as ‘nutty’ but rest assured, it’s just coffee.

Our coffee pod carton boxes & aluminium pods are recyclable.

Similarly, our Ground and Bean bags are 100% recyclable & keep your coffee fresh until you need it.

Our pods are compatible with Nespresso® Original machines and other machines that accept pods designed for the Nespresso Original system. The only exception being the Maestria range of machines.

Our pods are not compatible with Nespresso® Vertuo machines, nor Dolce Gusto, Lavazza & Tassimo machines.

Tip the grounds out, give the pod a quick rinse and put it in with your other metal recycling. Aluminium recycles over and over without losing anything, so it is worth the ten seconds.

One thing to check first: not every council takes small aluminium items kerbside, because they can fall through the sorting machinery. If yours does not, a pod recycler press collects them until you have enough to be worth taking.

To make a long (Americano style) coffee, pour your espresso, or a double espresso as you usually would & then simply add some hot water from your machine or kettle.

The best before is 12 months from roasting, and we aim to send pods with at least three months left, so a stock-up is fine. Each pod is sealed on its own, so an open box keeps as well as a closed one. Store them somewhere cool and dry.

Coffee does not go off on the date, it just slowly loses its edge. The date is when it is best, not when it stops being coffee.

20% off every order. A free tin in your first box. A free 36 pack or coffee bag with your second delivery. Free delivery from £25.

Skip, pause, swap or cancel whenever you like, from your account. No exit fees, no small print.

Two a day is about 60 pods a month, so most people start there and adjust. You can change how much or how often up to 11:59pm the day before an order.

No problem. You can change or add a new UK address to your subscription so your coffee delivery works around you without any hassle.