Our packing partners have a robust policy in place which follows the advice from Public Health England, the NHS & UK Government. The focus is to keep everyone safe & operate responsibly.

Try resetting your password. Head to our Login page & select 'Forgot your password?'.

If this doesn't work for you, you might not have created an account with us yet. Pop over to our Register page & create an account.

No, you can simply check out as a guest. However, we suggest creating an account to enjoy the benefits of managing your own account, which includes saving & organising your payment, address & order details.

You are automatically sent a VAT invoice when you place your order, this is your confirmation email. Coffee is VAT exempt, but you can find a tax figure in your order summary & our VAT number at the bottom of the email.

If you can't find or have deleted your confirmation email, please Contact Us & we'll be happy to send you another one.

Unfortunately, you cannot use more than one discount code on an individual order. Some discount codes have an expiry date and/or are only eligible for certain customers. We recommend that you read the terms & conditions before you attempt to add it to your order to avoid disappointment.

Yes, all orders are dispatched using a fully tracked service. You can find your tracking number in your order confirmation email.

Delivery times vary depending on the service used. If your order hasn't arrived within the suggested timeframe, please Contact Us & we'll investigate with the carrier.

Unfortunately, once an order has been placed we’re unable to change anything.

However, if you let us know as soon as you can that you need to make a change to your order, we’ll do all we can to accommodate & help you.

Our coffees are crafted & roasted to different levels of taste intensity. Most of our coffees are at the stronger end of the scale, but we also have more mellow options.

The amount of caffeine in your cup depends on the type of bean used as well as the way your coffee is extracted (from espresso to filter), making this a tricky one to answer.

On average, the caffeine for our blends is approximately 110-130mg of caffeine when poured as an espresso & 150-180mg when poured as a Lungo.

Our decaffeination methods vary depending on the beans we are using in a given blend. However, we favour natural processes & avoid using chemicals.

The coffee in our Nespresso® compatible pods is Rainforest Alliance Certified. The Rainforest Alliance stands for coffee farming with respect for both people & nature. You can find out more at www.rainforest-alliance.org.

No. All that you’ll find in our products is coffee. We describe some tasting notes of certain blends as ‘nutty’ but rest assured, it’s just coffee.

Our coffee pod carton boxes & aluminium pods are recyclable.

Our ground & bean coffee bags aren’t recyclable at the moment due to the fact they are resealable. But we’re working on it!

Our pods are compatible with Nespresso® Original machines. The only exception being the Maestria range of machines.

Our pods are not compatible with Nespresso® Vertuo machines, nor Dolce Gusto, Lavazza & Tassimo machines.

Simply remove the excess grounds, give the pods a quick wash & pop them in your nearest recycling bin. To make this even easier, we recommend Dualit's fantastic EcoPress™. It quickly & easily inverts your used coffee pods & stores the old coffee grounds for later disposal. We sell this on our website & sometimes offer it as part of special promotions.

To make a long (Americano style) coffee, pour your espresso, or a double espresso as you usually would & then simply add some hot water from your machine or kettle.

We guarantee the freshness of flavour until the best before date shown on the back of the box.

No, not at the moment.